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We are here to help. Whether you have a question about a fragrance, need assistance with an order, or simply want to share your scent story, we would love to hear from you.
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Contact Information
General Inquiries:
[email protected]
Phone Support:
+91 22 2270 2777
(Mon-Fri, 9 AM - 5 PM EST)
Our Studio (By Appointment Only):
Mohan Mansion, 3/40, Shahid Bhagat Singh Rd, Ballard Estate, Fort, Mumbai, Maharashtra 400001
Our Communication Charter
A Commitment to Clarity & Connection
This charter is our promise for a thoughtful and expert connection. We believe exceptional service is the final, crucial note in a luxury experience, and we are committed to providing it with every interaction.
1. Timeliness & Acknowledgment
We are committed to a personal response within 24-48 business hours. We respect your time and will always provide a clear acknowledgment that your message is being handled by our team.
2. Knowledgeable & Empowered Team
Your query will be handled by a trained ScentSphere expert who is empowered to provide clear, insightful solutions efficiently, without unnecessary delays or transfers.
3. A Personal Approach
We provide thoughtful, personalized replies tailored to your specific needs. We read every message carefully to understand the nuance of your request and avoid generic responses.
In-Depth Inquiries
Choosing a seasonal fragrance enhances your connection to the time of year, allowing your personal scent to harmonize with the environment. For Spring, a time of renewal and blooming life, it is ideal to opt for light, fresh, and green compositions that mirror nature's awakening. Notes like lily-of-the-valley, hyacinth, fresh-cut grass, green tea, and delicate neroli perfectly capture this vibrant, optimistic feeling. Summer, with its high heat and humidity, calls for vibrant, energetic scents that provide a refreshing lift. Look for bright, sparkling citrus notes like Italian bergamot, grapefruit, and mandarin. Aquatic and marine accords that evoke a cool ocean breeze are also excellent choices, as are subtle tropical notes like coconut water or white florals that feel clean and airy. When Autumn arrives, the focus shifts towards warmer, comforting, and slightly spicy fragrances that evoke the feeling of cozy sweaters and changing leaves. Notes of rich sandalwood, dry cedarwood, earthy vetiver, and warm spices like cardamom and cinnamon create a beautifully enveloping and sophisticated aura. Finally, Winter is the perfect season for rich, opulent, and long-lasting scents that can stand up to the cold. This is the time for the Oriental and Gourmand families to shine, with notes of vanilla, tonka bean, incense, amber, and rich spices providing a sense of warmth, luxury, and festive indulgence during the coldest months.
Testing a perfume correctly is a patient art that respects both the fragrance's complexity and your unique body chemistry. First, never test more than three or four scents at a time to avoid overwhelming your senses, a state known as olfactory fatigue. Begin by spraying the fragrance on a paper blotter; this gives you a clean, unaltered impression of the perfumer's creation. If you enjoy this initial scent, the next crucial step is to test it on your skin. Apply a single, light spray to a pulse point, such as your wrist or the back of your hand. It is vital that you do not rub your wrists together, as the friction generates heat that crushes the delicate top note molecules and disrupts the intended scent development. The most important part of the process is to then wait. A fine fragrance is a story that unfolds in three acts: the bright top notes you smell for the first 15-30 minutes, the characterful heart notes that emerge for the next few hours, and the deep base notes that linger for the rest of the day. Live with the scent. Notice how it evolves from hour to hour, how it makes you feel, and how it performs in your environment. Only after experiencing its full lifecycle can you truly know if a fragrance is your perfect match. This is why our Discovery Sets are the cornerstone of the ScentSphere philosophy, allowing you this essential time for exploration.
Yes, fragrances are complex chemical compositions that can degrade over time, though with proper care, their lifespan can be remarkably long. While the average shelf life is often cited as 3 to 5 years, many well-stored perfumes can last for decades. The three main enemies of a fragrance are Light, Heat, and Oxygen. **Light**, particularly direct sunlight, contains UV rays that act like tiny wrecking balls, breaking down the fragile aromatic molecules and causing the scent to change. **Heat** accelerates all chemical reactions, effectively "cooking" the fragrance oils and altering their delicate balance, which is why a warm, steamy bathroom is the worst place for storage. **Oxygen**, which enters the bottle with each spray, causes a slow process of oxidation over many years, which can dull the bright top notes and make them smell sour or metallic. You'll know a fragrance has turned when its color has significantly darkened, it develops an unpleasant, sharp alcoholic or vinegary smell upon first spray, or the scent seems to have lost all its character and depth. To maximize the life of your collection, the golden rule is to store your perfume in a cool, dark, and dry place. Its original box, inside a bedroom closet or a drawer, is the perfect environment to preserve its integrity for years to come.